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PROGRAM ANALYST
Office of Field Policy and Management
Department of Housing and Urban Development

Overview

Open & Closing Dates
01/26/2023 to 03/10/2023

Salary
$59,407 - $133,176

Pay Scale & Grade
GS9, GS11, GS12, GS1 per year

Work Schedule
Full-Time

Promotion Potential
GS13

Appointment Type
Permanent

Location

City
Honolulu

State
HI

Duties

Summary
This position is located in the Office of Field Policy and Management (FPM). FPM supports 65 Field and Regional Offices and provides organizational leadership to Regional and Field Office Directors. The Office develops mechanisms which ensure critical field program delivery issues are addressed; assess program impacts and customer service at the local level; and provide operational feedback designed to constructively influence program design and Departmental policy-making.

Responsibilities
The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Program Analyst, you will:

-Lead and conduct projects and studies that require analysis and evaluation of programs effectiveness, including recommending methods of improvement. The work consists of diverse projects on housing and community development, resources, and issues that require in-depth analysis of interrelated issues regarding the effectiveness, efficiency, productivity of substantive management, housing, community development functions, and economic development programs; both within HUD and across Agencies.

-Develop and maintain constructive relations with local congressional offices and local elected officials; coordinate and arrange, as directed by the Director, briefings for these officials on HUD programs and activities.

-Proactively maintain liaison with appropriate regional or headquarters officials to identify emerging issues and provide verbal and written responses to congressional inquiries. Provide professional customer service to HUD customers.

-Analyze, track, and recommend solutions to customer service complaints. Identify patterns in customer complaints to spot emerging issues. Develop and coordinates customer service oriented informational activities

Requirements

Conditions of Employment
Must be U.S. Citizen or U.S. National.

Must successfully complete a background investigation.

Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency

If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.

Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

Obtain and use a Government-issued charge card for business-related travel.

We may select from this announcement or any other source to fill one or more vacancies.

Relocation expenses will not be paid.

Relocation incentive will not be paid.

Recruitment incentive will not be paid.

This is a bargaining unit position.

This position is Non-Exempt from the Fair Labor Standards Act (FLSA).

HUD offers alternative and flexible work schedules.

Requirements
Experience living and working in the communiteis on the island of Hawaii is preferred.

Qualifications
The full promotion potential for this position is a GS-13. For the GS-9: You must have one year of experience at the GS-7 level, or equivalent, that is directly related to the position as listed in this announcement, and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience is:
- Using computer software, applications, and social media to research, and prepare data driven analysis of practices and proposals (e.g., evaluation of system-generated data, scenario planning);
-AND representing an organization to the general public. (e.g., Including community outreach activities)
OR Education - A related master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR Combination of experience and education.

Security Clearance

Required
Public Trust - Background Investigation

Required Application Materials

Resume, Academic Transcripts, SF-50 (current or former federal employees only), NSEP Letter of Certification

Application Instructions

Your application is due by 11:59 PM Eastern Time on the application close date indicated above. Failure to follow the application instructions may result in rejection of your application.

Cover letters should be tailored to the position and generically addressed to the division mentioned above.

Additional Notes

Resume and Supporting Materials

You will need to submit your application through the vacancy posting on the NSEPnet Job Board. Please upload each of the required documents in the appropriate location. Files should be in Word, Excel, PDF, Text or Html formats only. When naming each file, please follow the following naming convention:

Document Type_Last Name, First Name

For example, the applicant John Smith would submit a resume named “Resume_Smith, John”.

To access the NSEPnet Job Board, you will need to login to https://www.nsepnet.org. The link to NSEPnet Job Board is at the top of the page under the “Job Search” tab. Please select the position you are interested in, read over the application instructions carefully, and upload all required documents.

If you cannot login or do not remember your login credentials, please use the Forgot Username tool at https://nsepnet.org/ForgotUsername.aspx or the Forgot Password tool at https://nsepnet.org/ForgotPassword.aspx.

Letter of Certification

You will need to request a Letter of Certification for this exclusive position. To request a Letter of Certification from the NSEPnet home page, hover over the blue “Request a Letter” option at the top of the page and click on “Certification Letter” from the drop-down options. Requests for Letters of Certification are generally processed within 1-2 business days.

HIRING AUTHORITY

The Department of Housing and Urban Devolopment will utilize the Schedule A (r) and/or NDAA’13 hiring authorities afforded to all NSEP award recipients with outstanding service requirements to make appointments to this position in the excepted service. NSEP award recipients who have already completed their service requirement to NSEP in full are not eligible to apply.

NSEP cannot pre-approve positions for service credit, but positions with national security responsibilities with the Department of Housing and Urban Development, a Tier Two federal agency, may be considered for service credit. All requests for credit outside of Tier One are considered on a case-by-case basis.

This opportunity is only open to NSEP award recipients who have not yet fulfilled their service requirement to NSEP in full. If you have completed work which may fulfill part or all of your service under the terms of your Service Agreement with NSEP, please submit a Service Agreement Report (SAR) requesting service credit for that work as soon as possible. Feel free to reach out to the NSEP Service Team at nsep@nsep.gov if you have any questions or concerns.

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