Summary
This position is located in the Office of Field Policy and Management (FPM). FPM supports 65 Field and Regional Offices and provides organizational leadership to Regional and Field Office Directors. The Office develops mechanisms which ensure critical field program delivery issues are addressed; assess program impacts and customer service at the local level; and provide operational feedback designed to constructively influence program design and Departmental policy-making
Responsibilities
The responsibilities described are for the GS-9 level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexities. As Management Analyst, you will:
- Analyze program issues within a portfolio of work usually as a member of a team. The work portfolio may include citizen and congressional inquiries, special projects, and operations. With appropriate guidance from the supervisor, the Analyst identifies and resolves routine program issues, problems and complaints. If more complex or sensitive issues are identified, the Analyst consults with his/her supervisor on the most appropriate ways to resolve the issues identified. The supervisor is kept informed of all unresolved issues.
- Collaborate on projects with HUD clients, FPM and other HUD staff members. Participate in meetings and ad hoc groups to assist in devising recommended solutions to complex problems. Seek out, identify, and verify new areas of mutual concern, and/or develop innovative and creative ideas to increase program and customer service effectiveness.
- Monitor and track Executive Secretariat and other controlled correspondence, such as Freedom of Information Act (FOIA) and Congressional requests. Ensure deadlines are adhered to in accordance with HUD and FOIA policies and procedures. Ensure officials are notified and in compliance with deadlines under existing statutes and regulations; and collects fees from public requestors.