Summary
This position is located in the Department of Homeland Security (DHS), United States Citizenship and Immigration Service (USCIS), Field Operations Directorate and may serve in a Field Office or at the National Benefits Center. This is an entry level position. The employee receives formal and on-the-job training to acquire and develop the knowledge, skills, and experience needed to perform applicant services, adjudicative services, and support fraud detection activities. When performing job responsibilities directly related to adjudications and applicant services, the incumbent is charged with translating the law, regulation, policy and practices, under the Immigration and Nationality Act, into benefits for millions of immigration benefits applicants every year. When performing job responsibilities directly related to and supporting fraud detection, these responsibilities are consistent with the national effort directed by USCIS' Fraud Detection and National Security Directorate.
Responsibilities
The responsibilities described are the GS-07 level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Pre-screening various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation
Scheduling applicant appointments, communicating directly with applicants and their representatives.
Performing analysis of files, reports, and information systems and databases to update information and maintain data integrity.
Producing highly sensitive and secure documents.
Identifying incoming applicants that require expedited services or requests for fee waivers and channel those through the correct work process.
Editing and creating office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets, and word processing.
Managing individual case files, accounting for the movement of files to other locations, conducting audits of files and acting as a records liaison with other agencies.