Summary
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, researching, collecting, correlating and analyzing data to ensure the integrity of information and prepare reports, providing direct service to customers and their representatives, and managing files.
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents.
Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Analyze incoming requests for expedited services, provide expedited services, as appropriate, and process requests.
Maintain subject matter files, technical instructions, and operating procedures; process word processing software, graphics, database, spreadsheets, and other work processing systems used in editing/creating documents and correspondence.
Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing); manage case files; account for file movement; conduct audits of files;
Responsibilities
As an Immigration Services Assistant (OA), you will support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, researching, collecting, correlating and analyzing data to ensure the integrity of information and prepare reports, providing direct service to customers and their representatives, and managing files.
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits and process documents.
Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Analyze incoming requests for expedited services, provide expedited services, as appropriate, and process requests.
Maintain subject matter files, technical instructions, and operating procedures; process word processing software, graphics, database, spreadsheets, and other work processing systems used in editing/creating documents and correspondence.
Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing); manage case files; account for file movement; conduct audits of files;